Wednesday, November 19, 2008

Electronic Document Delivery Request Payment Form

From the Suggestions Box:

To whom it may concern,

In regard to the Electronic Document Delivery Request Payment Form, the fax no. for Cairns is incorrect - it should be 07 4042 1026


Library Response

You're absolutely right. Well spotted, and thanks for letting us know. We've fixed that now, so the form should have the correct fax number for Cairns.

Thanks.

Thursday, November 6, 2008

Noise in the Library

From the suggestion box:

I like the JCU Cairns campus library a lot. However, it seems as though there has recently been an decrease in literacy amongst the student population here. People seem to be unable to read the 500+ signs that are put directly in their faces which read "no mobile phones" and "no talking", proceeding to walk around the library talking loudly on their mobile phones! It is infuriating, especially during exam time. The worst area is the stairs - it's a commonly assumed by a lot of people that you cannot be heard in the stairwell. In fact, the stairwell acts to amplify all conversation, distracting everyone sitting near it (notably the second floor computer cubes). Both myself and other students are getting sick of telling these people to be quiet! I think something else needs to be done.

Library response:

Thank you for you comments. In response, we have placed signage in the stairs leading to the top floor. We hope your fellow students take heed and remember to be quiet. If noise continues to be an issue on Level 2 in the Cairns Library, please go to the staff on the Infohelp desk on level 1 for assistance.

Monday, October 13, 2008

Email Issues

From the Suggestion Box:

Im sure you have received many email however what is happening to the email. I am currently located overseas and am not able to access my email althought I had no trouble yesterday. Through these pathways is my only access to JCU. When will it be back up?

Library Response

There was a problem with the email service following an update. ITR contacted Mirapoint support and the problems should now be resolved. If you are still experiencing difficulty with accessing your email you should contact InfoHelp on 4781 5500

UpToDate Online

From the Suggestion Box:

I am one of the medical students who is usually located in Mackay. The Uptodate database is a wonderful resource and is very commonly used throughout Queensland Health. It is also used frequently internationally as well. JCU has medical students who are located permentenly in many places which cannot access the Uptodate database as they are technically not on the townsville or cairns campus. It would be increadbly helpful to access this service off campus as this is a very common databases that consulants will say say go look up "..." on Uptodate.

Library Response

This question has been referred to our liaison team for the Faculty of Medicine, Health and Molecular Sciences, who will respond directly to the person who has submitted the suggestion.

UpToDate Online is a Current Awareness services that provides the most up to date information on various medical and health topics. It is currently available on campus only, as it is a site specific license.

Monday, October 6, 2008

Library & Computing Website

From the suggestion box:
What happened to the new look Library and Computing page?

Library Response:
The complexity of the library website and its integration with externally hosted services led to some unforeseen problems which prevented it publishing completely from the University’s CMS. We are working through these issues with the assistance of IT&R and expect to launch the new site shortly.

Thursday, September 25, 2008

Recycled Paper

From the Suggestion Box

I was reading suggestions and noticed that you believe recycled paper is more expensive than normal paper. I've found in most supermarkets, for example woolworths that Recycled paper costs the same amount as regular paper. Surely it would be possible to get bulk packs of this paper from suppliers for the printers at JCU. Thankyou.

Library Response

Thanks for your suggestion. The situation since the last response on the email suggestion box in April has not changed. The Cairns Library currently has one photocopier, on the top floor, using recycled paper. Thus students do have the option of choosing to photocopy on recycled paper. Unfortunately at this point in time recycled paper is more expensive from the University's preferred supplier for us to purchase. So it has not been possible to introduce recycled paper across all printers and copiers without increasing the cost to students; we try to keep the cost of printing and copying as low as possible.

However we do have sympathy for environmental issues and regularly review our supply of consumables such as paper. Printing and photocopying for students in 2009 is presently being reviewed so it is possible the situation could change in the future. We will take your suggestion board in reviewing printing and photocopying for 2009.

Wednesday, September 17, 2008

Printing

From the suggestion box:

printing is very expensive

Library response:

The existing price is in line with other universities, for instance QUT charges 10 cents per page. The copying and printing service is currently under review and there may be a price decrease in 2009.

Thursday, September 11, 2008

Lighting

From the Suggestion Box:
I love the JCU Cairns library, it's great.  I have one small request:  Is there any way to improve the lighting on the top floor desks?  They aren't so well lit... I know other libraries have desks with lamps on them, which are usually easier on the eyes for reading.  It gets hard to read at night, especially at the computer desks.  Thank you.
Library Response:
Thank you for the positive feedback. There are currently a number of light globes requiring replacement above the computer desks on the top floor of the Library Building in Cairns. We have asked the Facilities Management staff to replace the globes as a matter of urgency. This should resolve the issue and improve the lighting in that area of the building. However Library staff will continue to monitor the situation, and investigate alternative solutions if necessary.

Monday, September 8, 2008

Noise in the Library

From the suggestion box:

Could somebody PLEASE monitor and enforce regulations on noise in the library? People seem to be allowed to greatly disturb other students by freely holding loud conversations and phone calls. I would like to see the library able to be used as a place of study and research, and far less as a social venue.

Library response:

The library endeavours to provide quiet study spaces for students. The Eddie Koiki Mabo Library (Townsville) has a TOTAL SILENCE ZONE along the southern wall on the top floor of the building. This zone has been established for those students who want absolute silence while studying.
  • Conditions of access for these areas are: No mobile phones; No children.
Other areas in the Library are for group study and quiet conversation, including the Eastern and Western discussion rooms on the top floor and the "Coffee Friendly Zone" located on the ground floor adjacent to Copying Services. All areas are clearly marked on the Library floor plans.

It is very difficult for library staff to constantly monitor all areas of the library, so we ask that students are courteous, considerate and use their common sense while in the Library. Library staff will deal with specific complaints of noise or inappropriate use of the library in accordance to library policies.

This is an issue that we hope to address better with the redevelopment of the Eddie Koiki Mabo Library.

Saturday, September 6, 2008

Google Chrome Browser

From the suggestion box:

Hi, I just wanted to suggest that it might be a good option to install the new Google Chrome Browser in the computers as it seems to have good security and more speed. Thanks

Library response:

IT&R provides three choices for students when it comes to web browsers in our General Access and Teaching Labs. Students are free to choose from either: Internet Explorer (PC only), Firefox (PC or Mac) or Safari (Mac only). We believe that the three currently available browsers are sufficient to meet the needs and demands of the student population and there are no plans at this stage to increase that number.

Google Chrome Browser is a very new product and the IT community have already discovered and exploited security vulnerabilities in its design. There are also some architectural problems with the software that the developers will need to address and overcome before JCU even considers it safe and suitable for inclusion in our GATCF desktop image.

Thursday, August 14, 2008

Textbooks - 2 Day Loans

From the suggestion box:

As per my e-mail 15 April this year. As an Equity student I find it difficult to afford the prescribed texts for all my subjects. Because of this I have to rely on the resources of the library for prescribed texts for my elective subjects. At present there are two two-day loan texts for the subject I am studying. The library's response was that the two day loan system is sufficient for students to access the texts. At present there are four people waiting for the text. That means that if lucky and depending upon everyone doing the right thing I will have access to the book again in eight days. This is not enough time to complete the required reading for my lecture and tutorial in 6 days from know. Is there a reason that there is not a reserved copy of each prescribed text in permanent collection so that the text can be accessed for photocopying of reading in the library. Therefore affording access to the text at all times by students who rely on the library's resources to complete their studies. As demonstrated the two day loans system has serious access issues. Thank you for your consideration of this request.

Library Response:

As stated in the previous response the library orders multiple copies of textbooks depending on the class numbers and the campus where the subject is taught. "2 hour loans" can be organised by lecturers or the relevant liaison librarian when a book is in high demand to ensure that students have ready access to material. In this case the liaison librarian for history has organised for a copy of this text to be placed on 2 hour loan. You can always see staff at the InfoHelp desk when you are having trouble accessing a book and they can pass your request directly to the relevant librarian for action.

Friday, July 4, 2008

New Databases

From the suggestion box:

Two databases not on the current list but I would use: speechbite http://www.speechbite.com/ and scopus http://www.scopus.com/. Thank you

Library Response:

Thank you for your suggestions which have been passed onto the Faculty Librarian, Medicine, Health & Molecular Sciences. We do have access to Web of Science which in many ways provides similar content in the science subject areas to Scopus. You can access Web of Science from our Databases page including guides on how basic, advanced and cited reference searching.

Speechbite (Speech Pathology database) is a free web resource which will be added to the Speech Pathology subject resources.

Tuesday, June 17, 2008

Labprint

From the suggestion box:

I have noticed that a lot of people use the print release stations to check or delete their print jobs and not actually printing. Perhaps a group email would make everyone aware that this can be done from any computer station they have been using by clicking on the Labprint option. This may help to reduce the line ups at the print release stations.

Library Response:

We have placed this labprint tip on our Library News website this week. We also include this information in the training we give new students each semester. The labprint guide explains in detail how students can preview and delete print jobs from their workstation rather than the print release station. We are unable at this time to send out a group email to all students as this is considered inappropriate use of the email facility, however we will publicise this on the undergraduate and post graduate bulletin boards for study period 2.

Friday, May 30, 2008

Air-conditioning

From the suggestion box:

The air-conditioning on the top floor of the library is far too cold. It is not possible to sit at the computers for more than 15 minutes as the air-conditioning is blasting out. Is it possible to reduce the output at all? In a time of reducing carbon emissions etc, and given it is not even hot outside, surely the library does not need to be this cold? Everyone sitting around me is also putting on more and more layers so it's not just me! Many thanks

Library Response:

All air conditioned buildings are affected by the outside temperature and the number of people in the building. We are not able to turn the temperature up as this causes the books to sweat and could lead to outbreaks of mould in the collection, which in turn could cause a serious health issue. The air conditioning system we currently have has unusual patterns which makes it difficult to predict and control. The University is currently addressing issues with HVAC (Heating, Ventilation and Air Conditioning) on the entire campus with a Campus District Cooling Project and hopefully this will resolve issues in the long run.

Tuesday, April 15, 2008

Textbooks

From the suggestion box:

Is there a reason that there is not a copy of the pescribed textbook for each subject offered at JCU in the reserve section of the library. Many students find the cost of textbooks probibitive and access to the two day borrowing is hit and miss if the book is needed for weekly readings. If this is not an issue that the library can address can it be put to student welfare depatrments such as student equity to address. Thankyou

Library Response:

The Library receives a booklist from the Bookshop at the beginning of the year listing all the prescribed and recommended texts which are then purchased. These are placed on a 2 day loan to allow high turnaround of these texts. Multiple copies are purchased depending on the class numbers and the campus where it is taught. If there is not a copy of a particular prescribed text can you please let the Library so it can be ordered.


Scanning

From the suggestion box:

Hello, I appreciate all the services at the JCU Library. I have used the scanner on the 1st floor of the library multiple times last year, in both semesters, and multiple times this year already, for presentation and essay preparation. The scanner machinary and system is incredibly slow, especially compared to the state of the art systems and computers that JCU offers on the same floor of the Library and at the same campus. I suggest the requistion of new scanner in keeping with the quality standards that JCU provide.

Library Response:

Thank you for this suggestion. We are currently updating the computer attached to the scanner as this may resolve the problem. If not, then we will also upgrade the scanner.

Friday, April 4, 2008

Recycled Paper

From the suggestion box:

hi, thanks for the friendly service, wondering if it is possible to have more printers and photocopiers with recycled paper in the library? I understand that it may be more expensive, however I would like to know how this could be achieved, Kind Regards

Library Response:

Thanks for your suggestion. You may be aware that the Cairns Library currently has one photocopier, on the top floor, using recycled paper. Thus students do have the option of choosing to photocopy on recycled paper. Unfortunately at this point in time recycled paper is more expensive than other paper for us to purchase. So it has not been possible to introduce recycled paper across all printers and copiers without increasing the cost to students; we try to keep the cost of printing and copying as low as possible. However we do have sympathy for environmental issues and regularly review our supply of consumables such as paper, so it is possible the situation could change in the future.

Wednesday, March 19, 2008

Reserve Online

From the suggestion box:

Is it possible to set up a time limit for how long you can have "reserve online" documents open for? I have been experiencing a lot of frustration in opening required reading files as only one person at a time can have a particular file open due to copyright regulations. Realistically, one person only needs access to the document for a minute or two (not even that long!) to download the file to a memory stick, pc, or JCU i-drive. If a time limit was set - that automatically closed the document - this would allow greater access to a greater number of students in a shorter amount of time.

Library Response:

It is not true that only one person can open a copy of a file on reserve online. Many people can open the same file, it is only if someone tries to open another chapter from the same book that the copyright management system kicks in.

Also you may occasionally experience problems when using the Firefox browser with Reserve Online, we recommend that you use Internet Explorer.

Please contact InfoHelp with the particular file (subject code and title) to investigate further if you continue to experience problems.

Thursday, February 7, 2008

Air-conditioning

From the suggestion box:

the library facility is ususally very cold.the aircon is put too high and it makes it hard to study there,i ve heard quite a number of people complain about it too

Library Response:

All air conditioned buildings are affected by the outside temperature and the number of people in the building. We are not able to turn the temperature up as this causes the books to sweat and could lead to outbreaks of mould in the collection, which in turn could cause a serious health issue. May I suggest that you bring a jumper when visiting the library or move to one of the warmer areas.