Thursday, July 30, 2009

eJournals

From the Library Suggestion Box:

I would like to request that we purchase electronic access to the Asia Pacific Journal of Speech, Language Hearing. I was very surprised today to find we don't have access to it.

Library Response:

Thank you for your suggestion. This has been passed onto the Faculty Librarian for Medicine, Health and Molecular Sciences who will investigate and contact you directly.

EndNote

From the Library Suggestion Box:

Just starting an ENDNOTE WORKSHOP and i went to print off the old tutorial but it had VANISHED... I later found out that endnote is under resources and not training, and its not under E in the A-Z section. HELP please can you please make a list for ENDNOTE so its intuitively easy to locate? many thanks.

Library Response:

Your message highlights an unfortunate confluence of factors. The current library web site is a translation of the previous library site’s ‘information architecture’ squeezed into the constraints of the University’s web Content Management System’s rules. Restrictions were placed on the number of links we could have on the home page (there are very good design rules for this) and we had to force the numerous links we formerly used to have into four ‘super categories’. In addition the A-Z list is unable to list ‘index’ pages, like the Endnote home page, due to the way the CMS operates. Endnote could arguably sit under all four of our super categories, but design methodologies recommend against this, as you end up with every link under every heading effectively burying everything by overwhelming the user’s ability to parse the information presented.

Of course none of this helps you find Endnote on our site. In the short term we have made the changes necessary to have Endnote’s ‘about’ page listed in the A-Z which has links to the whole Endnote site. In the longer term are we are about to start a formal evaluation of the site with a view to redesigning it to overcome these issues. We will be consulting widely with our clients during the evaluation, the new design and the new design’s implementation and we encourage all our users send us the problems and successes they have had using the site.

Thank you for taking the time to provide this valuable feedback.

Monday, June 15, 2009

Computer Availability

From the Library Suggestion Box:

I saw the post from April about the lack of reliability of campus computers. It is now June and this issue still has not been resolved. It is not uncommon for me to try to log onto 3 or 4 computers in both the library and building 17 before I find one that works. When can we expect a lasting solution to this problem?

Library Response:
IT&R have been investigating Vista related issues since March this year. Unfortunately they have had to await the release of SP2 for Vista from Microsoft.

This has been released in the past couple of weeks and IT&R have now updated the image with this service pack. The imaging process across Townsville and Cairns campuses is nearly complete and will be monitored to ensure that Vista functions as expected. This task will be ongoing across the semester break to ensure that we have reliable services returned for start of semester two.

Monday, June 1, 2009

Playing DVDs on Macs

From the Library Suggestion Box:

Hi, Unsure if this is your area, several of the mac on campus (haven't tried all) are unable to play DVD's as the DVD region is not set on them. Is that for a reason or just something that has been missed? Can you please forward to the right area if this is not you. Cheers

Library Response:
There is a universal DVD player called VLC in the mac image. It looks like a witches hat in the dock. This application will run the DVD with the required region settings. Please get back to us if you need further assistance.

Friday, May 1, 2009

Wireless and NetAccess

From the Library Suggestion Box:

The laptop network connectivity after the 'upgrade' is farcical... - wireless network drop outs are common (library building excepted). After a drop out computer reconnects, but often fails to grab dns settings. - opening (ie. https://jet.jcu.edu.au/jcu/portal/login?__dest=google.com.au/) takes ages. strangely if you use non secure version (http) it redirects back to https and displays a page in less than 30 seconds... - ... but then need to re-authenticate often. This is the most serious issue. In the last 15 minutes I was trying to check my banking, was de-authenticated 5 times and I gave up!! - this rises another issue: if you come to library and first thing you try is to open a https connection to, say, a non-jcu webmail. The page will not load, zonk, no information whatsoever. You load a non-https page like google, then you get a login portal, only then you can use secure connections. follow up on that: when browsing https pages and de-authentication occurs there is no notification, while normal connections cause the authentication page to pop up. - closing a popup displaying connection status (which by the way is normally not allowed by firefox) logs you out of the network. Why? Who cares about seeing 400Mb quota left (which is not updated live anyways)? It doesn't give information that you have been logged out either. really pointless. - having a 'jcu network' wigdet/gadget which allows login/quota checking would be awesome. Regards Marcin PS: i got logged out of the network twice while writing this post (was watching ping google.com in the background). epic fail.

Library Response:

Information about the NetAccess system can be found at http://www.jcu.edu.au/netaccess

The purpose of the NetAccess pop up is so that users are aware that they are authenticated for off net access and will not accidentally incur quota usage, hence closing the pop up ends your NetAccess session. The pop up also informs users of their remaining balance at the beginning of their Internet session so they are aware of how much quota they have left to use. If a user is being constantly de-authenticated it is most likely that either another site is opening a pop up and replacing the NetAccess window, or that a browser plug in is interfering with the pop up (closing it or forcing it to refresh) A possible solution to this is to authenticate using one browser then browse with another. (e.g. Auth using IE then browse with FireFox)

As for wireless connectivity dropping out, especially if only happening in some locations first check the coverage maps at http://www.jcu.edu.au/old_library/Wireless/coverage.shtml and make you are in a wireless coverage zone. If signal strength is low try moving closer to the centre of the areas marked as covered. Since this is the only report of connectivity issues we have received, there may also be an issue with the wireless drivers on your laptop. You should try grabbing the latest version of the wireless drivers from your laptop manufacturers website and see if this improves connectivity.

Thursday, April 30, 2009

Computer Availability

From the Library Suggestion Box:
On Wednesday the 29th there were no computers available in the library. Numerous computers were not working. This is three days after the problems over the weekend and at a time that many students are trying to put in assignments. More resources need to be put to this important area, Stress levels are elevated and this affects learning.


Library Response:

We are aware there is an issue with PCs and Vista. We are investigating a solution but for now we can only keep on top of the problem by re-imaging as we become aware of a PCs exhibiting symptoms. We take action on those as soon as we become aware of them. This situation was aggravated by the unscheduled power outage on Sunday 26 April. We have now instigated a procedure whereby checks are performed each week-day morning and suspected problematic PCs are visited and repaired. This does not mean we can get to all PCs are some may fail subsequent to the morning process. If too many resources are offline by the close of business we will be carrying out the same procedure at that time as well. We can offer the alternative sites of DA10-001, DA2-104 and DG258-008 (Mac labs) as Macs are not suffering with this issue and these labs are only lightly booked (DA10-001 is not booked at all but also has 2 PCs in it).

Tuesday, April 28, 2009

2 Day Loan Late Return Fees

From the Suggestion Box:

Fines need to be reviewed. $10 fine for overdue 2-day loan items when no one has requested the item is over the top. Fines should only be issued if the item has been requested.

Library Response:

All overdue library items attract fines. 2 Day loans in particular are usually high use textbooks and need to be returned on time to enable fair use. It is possible to renew loans, including 2 day loans, online if they have not been requested before the due date. Otherwise it is necessary they be returned on time.

Check out this link for more information on fees and penalties.