Monday, June 15, 2009

Computer Availability

From the Library Suggestion Box:

I saw the post from April about the lack of reliability of campus computers. It is now June and this issue still has not been resolved. It is not uncommon for me to try to log onto 3 or 4 computers in both the library and building 17 before I find one that works. When can we expect a lasting solution to this problem?

Library Response:
IT&R have been investigating Vista related issues since March this year. Unfortunately they have had to await the release of SP2 for Vista from Microsoft.

This has been released in the past couple of weeks and IT&R have now updated the image with this service pack. The imaging process across Townsville and Cairns campuses is nearly complete and will be monitored to ensure that Vista functions as expected. This task will be ongoing across the semester break to ensure that we have reliable services returned for start of semester two.

Monday, June 1, 2009

Playing DVDs on Macs

From the Library Suggestion Box:

Hi, Unsure if this is your area, several of the mac on campus (haven't tried all) are unable to play DVD's as the DVD region is not set on them. Is that for a reason or just something that has been missed? Can you please forward to the right area if this is not you. Cheers

Library Response:
There is a universal DVD player called VLC in the mac image. It looks like a witches hat in the dock. This application will run the DVD with the required region settings. Please get back to us if you need further assistance.