Friday, November 16, 2012

Noise in 24x7 InfoCommons

From the Suggestion Box:

Having recently discovered there is a 24 hour study room in the library I was thrilled! It made perfect sense during exam study vac and also exam period. I understand there is only the one 24 hour access study room. However, the problem with this room is the downright rude, inconsiderate and selfish people who fill that room with no intention of doing any study - they are there to socialise LOUDLY. As a single parent, I had to move heaven and earth to get babysitters so I could come to the library to study uninterrupted afterhours in peace, only to be faced with being in an environment not unlike a pub atmosphere. I do not hold these people accountable, I get that studying brings people closer, I really do. What I don't understand is there is no policy of respect for others, or any policy on the purpose of the room. After hours, there is no option for those wishing to actually studying, to get up and go to another area. There is no other area! Surely, it makes sense that this room should be for quiet study???? I'm not suggesting complete silence, just reasonably quiet. On a number of occasions, I watched some other frustrated students politely ask the noisy ones to please be quiet - only to be laughed at and the volume increase. Others like myself, got up and left, as it was impossible to concentrate with the racket. Study forsaken. How about 2 after hours rooms? One for quiet study, and one for chatty study groups? There ought to be a policy surrounding student conduct however in both rooms.

I just posted a comment about noise in the 24 hour library. I forgot to mention, I would like an online response to this please. For 2 reasons: 1) to know its been acknowledged, and 2) for others' benefit, as I believe many would not bother to provide feedback, but are equally disappointed as I am. Furthermore, I mentioned there appears no policy on the use of this room, I've had another look and definitely cannot see any policy whatsoever. Please advise, Thank you.

Library Response:
Hi, Thank you for your feedback. I am sorry that your use of the Information Commons was not productive on this occasion. Security staff from the University visit the room after hours as part of their campus patrol. As part of visiting the space they check for unruly behaviour and anything else that appears amiss. I have checked with Security staff and their reports are not highlighting any issues with the space. II think we can assume that student behaviour may change when security is present. I am meeting with the Library Director and also Security staff in the coming weeks to highlight the issues as you have described in your feedback and see how these issues can be addressed so that the space is a productive environment for all.

The library also has a Client Services Charter which can be accessed via our webpage at http://www-public.jcu.edu.au/libcomp/library/policies/JCUPRD1_071896 

Kind Regards
Kim Lewin
Associate Director Information and Research Services

Facilities in the Library

From the Suggestion Box:

It would be appreciated if there was a place for students to access boiling water for noodles or microwaves to heat up food on the weekend. Either at the library or keeping the refect seating area open on weekends, but that would be a walk and I don't really want to leave my laptop unattended.

Library Response:

Thank you for your feedback. Currently on the Townsville campus the Refectory has a microwave that students can utilise. The Refectory is open 7.30-4.00pm during the semester. I have been in contact with the Student Association in regard to your request for access to these type of facilities after hours, including weekends. They will have some discussions in regards to your request and then get back to me with the outcome which I will forward to you. The 24/7 Information Commons in the Library has been fitted out with a variety of vending machines, including cold drinks, hot drinks and snack food, to accommodate the needs of student after hours. You will also find lockers in the Information Commons which students can use for a four hour period free of charge. These lockers are fitted out with power so that students can also utilise the lockers to recharge their mobile devices. I will be in contact again once I have a response from the Student Association.

Kind Regards
Kim Lewin
Associate Director Information and Research Services 

Tuesday, October 30, 2012

Noise in the Library

From the Suggestion box: 

 Is there any way that library staff can monitor the behaviour of inconsiderate students that make it a point to disrupt the freedoms and rights of other students who actually want to study after hours? Is that not the point of paying and studying for a degree? Bad experience tonight in the library from 7.30-10pm with a bunch of students that were being overly disruptive - swearing, laughing loudly, telling jokes, making phone calls and skyping. When a staff member came past - the students 'coincidently' quiet. Then when not supervised returned to the overly disruptive behaviour. I am all for conversations and discussions at the library in certain zones - but this type of behaviour in a talking zone was overly disruptive to the rights and freedoms of other students. What is the security and management of this type if behavior? Are there any standards of what is acceptable and what is not? There is no point having extended hours at the library for students who need to study. Especially when students put in the extra time and effort are then sabotaged by students who act they are in the pub. Disappointed that there seems to be a lack of standard or a code of conduct that enforces acceptable behaviour as in other public establishments.

Library Response:

The library space works on a tiered approach when it comes to silent study. The ground floor is a collaborative space with supports and encourages collaboration, the first floor study spaces support individual and group work and noise should be minimal, and the second floor is to be used for silent study. However we appreciate that library staff are not always available to police the space to ensure that students are using it for the purpose it was intended. As a response to feedback from students:
  • more signs will be strategically placed to ensure users are aware of how library spaces should be utilised
  • an inventory of group work style furniture will be undertaken to ensure it is located in areas that support and encourage group work
  • library staff will be more active in student spaces 
The library also has a Client Services Charter which can be accessed via our webpage @ http://www-public.jcu.edu.au/libcomp/library/policies/JCUPRD1_071896.

Thank you for your feedback, and the library staff will continue to work with students to ensure we meet user needs and expectations.

Monday, October 22, 2012

2 Day loan returns

From the Suggestion Box
My suggestion is to inform students if and when there has been a 'reserve' placed on a book they currently have out on loan. This suggestion arises out of frustration from the same event that has happened to me three times in the past month. I often borrow books on a 2 day loan, I renew my books online. I have early classes which prevent me from renewing my books in the morning so I renew them in the evening time when I have arrived home, only to be told I cannot renew my book as someone has placed a hold on them. I am happy to share resources but not happy that I have not previously been informed that someone has a reserve on this book and I need to return it. If I was informed by the JCU library, I would not have to frustratingly take the 30 km round trip back to uni again just to return the book and avoid a $10 fine at 8pm at night! Surely with all the technology today, JCU could link up the 'reserved' notice with the general reminder to renew or return the existing library books. To me this is common sense and good communication, as a result, I am very disappointed with the JCU library. If this has previously been thought of yet proves impossible, could someone please contact me and explain the situation. It would be worth while looking into making this suggestion a reality as I suspect I am not the only person this would have happened to; or could it be that JCU library is more concerned and happily enjoys the thought of more money in their piggy bank! (Fines from students!) I would appreciate a response. Thank you.

Library Response:
Thank you for your feedback. We have referred your request to the relevant section for consideration. It is important to recognise that short loans are items in high demand and this being the case students should not rely on being able to renew these items on a regular basis.  It is unlikely that the solution you suggest above would be possible for 2 day loans as notifications would need to be processed in “real time” for this to be effective. For instance a notification (similar to the pre-overdue notices) would provide a status at a particular point in time, however if a hold was placed after this time you would not get a further notification until it was too late.

Can I suggest that if you are at Uni early in the morning for classes that you could drop the book back to the library before class using the afterhours return chutes; any item returned before our 8am opening time will not incur a fine. Although not your preferred option you could also renew the book earlier, rather than waiting until the loan period has almost expired. For instance if the 2 day loan item is due on the 24th you could renew it a day early on the 23rd, if there was a hold you would still have another day to return it (i.e. the original due date). If there was no hold on the item the due date would change to the 25th. In this way you would always have ample time to return the item without having to make a special trip.

Monday, October 15, 2012

Multimedia resources use

From the Suggestion Box:

If you do not want students to use the resources available in the library (such as projectors or cords) then perhaps you should make this known to all students through signs or other form of communication so students can make other arrangements for this equipment.

Library Response:

Thank you for you feedback.  In the Mabo library the Western Group room (top floor) has facilities for students to use their own laptops and connect to the projectors located in that room.  AV cords are available for loan from the Service desk on the ground floor.  The new ilearning rooms (ground floor) are bookable teaching spaces, the equipment in these rooms is for JCU staff use during lectures, workshops and tutorials. Your feedback has been passed onto the relevant JCU department.

Thursday, July 19, 2012

Library Signage

From the Suggestion Box:

Sorry, but I also find the new library sign at the southern entrance almost impossible to read even when I know what it says. Not only that, but its positioning so far out from the building itself means most people approaching that entrance, especially from the carpark, won't actually see it, or won't realise it is a sign because they'll be on the footpath passing behind it. Surely the whole point of a sign is that a) it is obvious from whichever direction you are approaching and b) its message, whether that is the name of a building or a specific direction, should be patently clear, not cryptic. You should not have to wander off the clearly defined path to find the sign and then have to twist your neck into contortions in order to read it. Nor, with all due respect to Capt James Cook, should you have to circumnavigate the building to find a sign that is both obvious and legible. Seems what we need now is a sign directing us to "the sign" and another sign interpreting what "the sign" says. Curiouser and curiouser.

Library Response:

Thank you for sharing your opinion.

Monday, July 16, 2012

Library fines

From the Suggestion Box:

Charging students $10 instantly for a book that is overdue is completely ridiculous!!! The library already makes enough money from us through printing so why do you charge this crazy fine for people who are only trying to study??? How about a warning system that wont impact on students so much!!

Library Response:

Many thanks for your email. The library is currently reviewing all fees and charges in relation to overdue materials. Your feedback is important, and will be taken into consideration as part of this process. Are you aware that your receive an email reminder before your library material is due? This is sent to your @my.jcu.edu.au email account. You are also able to register for SMS reminders by signing up here.

Tuesday, June 12, 2012

Library Signage

From the Suggestion Box:
While walking past the southern facing entrance of library I noticed the board that read "@#$%@#$EDDIEKOIKIMABO" when crossing the library from EAST to WEST and while from WEST to EAST read "LIBRARY!@#$%^*!@#$%^". All that I want to say is that the word EDDIE KOIKI MABO LIBRARY is not read completely from any side. More over the spacing between the words is also not sufficient. Just to illustrate read the following: "JUSTTOILLUSTRATEREADTHEFOLLOWING".

All I want to say is that though it might have been done with an aesthetic view but being a student of JCU I do not find it very impressive piece of aesthetic work. Thanks

Library Response:
Thanks for your opinion. The new southern totem is in accordance with the University’s way-finding scheme of directional and informative signage. However we recognise that it may not appeal to everyone and as such we have a more traditional linear sign at the northern entry.

Thursday, May 31, 2012

Tropicat

From the Suggestion Box: 
On the Library main page http://www-public.jcu.edu.au/libcomp/index.htm I cannot find Tropicat. Where and why have you hidden it? It seriously wastes my time!

Library Response: 

The Library launched a refreshed home page on 6 February 2012. The site was redeveloped after consultation and testing with JCU students. The home page uses less library terms  and has been designed to reflect four goals:
  1. Find knowledge and  academic resources (e.g. article, book or other library resource)
  2. Learn how to acquire an information skill (e.g. referencing)
  3. Connect to ICT resources and services (e.g.  mobiles )
  4. About the Library - who we are, what we do and how we can help you
You can search Tropicat directly by clicking Books, DVDs & more under the Find option.

The search box on the Library and Computing home page now searches One Search, the JCU Library's 'discovery layer'. We've labelled it 'Start Here' so that new clients will not have to ponder whether to search Tropicat, LibGuides, eJournals, databases or Research Online.

Monday, May 28, 2012

Library Opening Hours

From the Suggestion Box:
 I just wondering if during the weekends the library can be opened as the week days.

Library Response:

The Mabo Library is open from 10am – 5pm on weekends during semester. During exam period we also provide for extended hours, opening till 10:30 pm on Friday evening and are open on the Queen’s Diamond Jubilee holiday from 1-5pm. You can check our current opening hours from this link.

The new Information Commons is expected to open at the Mabo Library at the end of June and will provide 24 hour study space for students via JCU ID swipe card access.

Tuesday, May 8, 2012

Facilities on Campus

From the Suggestion Box:

Hi guys, as the coffee carts and refectory are all closed by 5pm or earlier and do not open for the weekends, it would be really nice if there was a little corner in the library with an accessible microwave and a water boiler for long hours of study. It is a bit frustrating that there is no place to get a nice cup of coffee after a long day of uni. Thank you!

Library Response:

Thank you for your email. Your suggestion is a valid one, as the Townsville campus has a number of great places to eat (see the following web page for further details http://www.jcu.edu.au/student/moving/JCUDEV_015758.html) but as you have pointed out none of these are open after 5pm.With the redevelopment of the Mabo Library we do have space for a café that hopefully will be opened in the future. The new 24hr Information Commons, due to open at the end of June 2012, will also include some vending machines so that you can purchase drinks and snacks. We have also suggested to the Estates Office that a microwave be located in the covered area just outside of the Information Commons. Hopefully all of this will provide the refreshment required to sustain your study in the Library! 

Print vs eBooks

From the Suggestion Box:
 More hard copy printed books rather than ebooks

Library Response:

The usage statistics are showing that many users prefer ebooks as they are available at all the JCU campus locations, and can also be accessed online from off-campus. The Library continues to add new print books to the collection and we try to have a good collection of new books in both print and electronic formats. Please use the Suggest a Purchase form to request new books that for the Library collection. The form has the option to request a print copy or an ebook.

Ordering books

From the Suggestion Box:

Could you make your website more user friendly. In particular trying to find where to order a book is extremely difficult.

Library Response:

Thank you for the feedback about the Library’s website. We have recently made some changes to the website, and are continuing to review the layout and links to make it more user friendly. We have added a link to the Suggest a Purchase form from the News and Suggestions button tab on the Library and Computing home page. I hope this makes it easier to find the link to order a book.

Tuesday, May 1, 2012

Speech Pathology Resources

From the Suggestion Box:

To purchase up to date Speech Pathology text books as many of them are out of date by up to 40 years! We students, need to reference books not more than 10 years old. Thanks.

Library Response

It is hard to discern from your message, what you were specifically looking for concerning Speech Pathology for your assignments, but you are correct we do have some older material in our collection about Speech Pathology for a historical comparison to what happened in the discipline in the past and what happens today, but the vast majority of the print material we have on general Speech pathology is within the last ten years. There are also many ebooks that we have recently purchased (and that number is growing) that you can use on Speech Pathology. We would suggest you contact you Faculty Librarian, Stephen Anderson and make an appointment with him and he can show you how to access these resources. If what you are looking for is a specialised area within Speech Pathology and not the general field and there are gaps in the collection you can discuss with him what is needed and material can be purchased

Thursday, April 19, 2012

Subscription to MEMRI.org

From the Suggestion Box:

Subscription to MEMRI.org which has a huge amount of resources for students researching the Middle East

Library Response:

 The content on this site does not require a subscription to access.  You can also use One Search to find lots of resources we do subscribe to on the Middle East.

Tuesday, April 17, 2012

Furniture

From the Suggestion Box

A range of suggestions about furniture in the new learning commons:
  • For the tables at the new wing, the stools hurt our backs and it would be awesome if you could have the computer chairs there instead :) 
  • Hi there, just a quick suggestion about the new area. Its an awesome set-up, but the lap-top tables towards the entrance of the library need more office style chairs, because the current stools are uncomfortable and hardly conducive for long hours of study. Thanks :)
  • I's prefer a chair with a back and wheels for the central are with the white table on the ground floor. Thanks!
  • hello, I usually sit in the area with no computers near the exit on the long white bench with power points. It would be really great if better seating was provided in that area such as lazy boys :P or even the comfy chairs with wheels. thank you very much 

 Library Response

Thank you for talking the time to provide the library with feedback. In relation to the seating in the new library space there are a number of seating options depending on your requirements and your preference. Many students use the area for short periods of time while others need to use it for extended periods. A variety of seating has been provided so that students can select their preferred option. If you are finding that the stools are not suitable to your needs, then some of the other seating, including the ergonomic chairs, may be more suitable.

Tuesday, April 3, 2012

Power Points

From the Suggestion box:

Power points that don't work fix now! Stretching cords across aisles- if library does not want this to happen see above. If the library wants students to use the areas where power points work then please ensure that staff monitor noise levels. Studying near some areas is impossible due to other students treating the library as a socialising opportunity. Libraries are for studying, not for socialising. Until the above points are addressed I will continue to run my power cord across aisles so I am able to study in a quiet area.

 Library Response:

 In regard to library spaces currently the library allows students to self monitor use of space and this can include asking other students to be mindful of the noise that they are making within library spaces. There is designated space on level two that has been allocated to  silent study as well as a number of individual study rooms on level two. I have checked the power points in this location and they are all operational.

Wednesday, February 15, 2012

Finding ejournals

From the Suggestion Box: 

Your new search engine on the library home page is hopeless. If I search for a journal title to try to find a specific issue online, you get dozens of results. From those results, there isn't an intuitive easy way to see which ones are electronic and the volume you are interested in. It just took me 10 minutes to locate an article that would have taken me 2 minutes with the old search engine (with the option to search ejournals only). Try it for yourself - see if you can find this article using the new search system! Janzen, D.H. 1976. American Naturalist 110:371-400.

 Library Response:
The best way to find a specific article from a journal title using One Search is to use the advanced search feature. From there you can enter the author surname, title of journal and year of publication and come up with the one match.

Also you can get to the ejournals link easily by clicking the Journal Articles link from the Library homepage. This may not have been the case in early February when the new site was launched but has been updated due to client feedback.