Thursday, July 19, 2012

Library Signage

From the Suggestion Box:

Sorry, but I also find the new library sign at the southern entrance almost impossible to read even when I know what it says. Not only that, but its positioning so far out from the building itself means most people approaching that entrance, especially from the carpark, won't actually see it, or won't realise it is a sign because they'll be on the footpath passing behind it. Surely the whole point of a sign is that a) it is obvious from whichever direction you are approaching and b) its message, whether that is the name of a building or a specific direction, should be patently clear, not cryptic. You should not have to wander off the clearly defined path to find the sign and then have to twist your neck into contortions in order to read it. Nor, with all due respect to Capt James Cook, should you have to circumnavigate the building to find a sign that is both obvious and legible. Seems what we need now is a sign directing us to "the sign" and another sign interpreting what "the sign" says. Curiouser and curiouser.

Library Response:

Thank you for sharing your opinion.

Monday, July 16, 2012

Library fines

From the Suggestion Box:

Charging students $10 instantly for a book that is overdue is completely ridiculous!!! The library already makes enough money from us through printing so why do you charge this crazy fine for people who are only trying to study??? How about a warning system that wont impact on students so much!!

Library Response:

Many thanks for your email. The library is currently reviewing all fees and charges in relation to overdue materials. Your feedback is important, and will be taken into consideration as part of this process. Are you aware that your receive an email reminder before your library material is due? This is sent to your @my.jcu.edu.au email account. You are also able to register for SMS reminders by signing up here.