Tuesday, October 30, 2012

Noise in the Library

From the Suggestion box: 

 Is there any way that library staff can monitor the behaviour of inconsiderate students that make it a point to disrupt the freedoms and rights of other students who actually want to study after hours? Is that not the point of paying and studying for a degree? Bad experience tonight in the library from 7.30-10pm with a bunch of students that were being overly disruptive - swearing, laughing loudly, telling jokes, making phone calls and skyping. When a staff member came past - the students 'coincidently' quiet. Then when not supervised returned to the overly disruptive behaviour. I am all for conversations and discussions at the library in certain zones - but this type of behaviour in a talking zone was overly disruptive to the rights and freedoms of other students. What is the security and management of this type if behavior? Are there any standards of what is acceptable and what is not? There is no point having extended hours at the library for students who need to study. Especially when students put in the extra time and effort are then sabotaged by students who act they are in the pub. Disappointed that there seems to be a lack of standard or a code of conduct that enforces acceptable behaviour as in other public establishments.

Library Response:

The library space works on a tiered approach when it comes to silent study. The ground floor is a collaborative space with supports and encourages collaboration, the first floor study spaces support individual and group work and noise should be minimal, and the second floor is to be used for silent study. However we appreciate that library staff are not always available to police the space to ensure that students are using it for the purpose it was intended. As a response to feedback from students:
  • more signs will be strategically placed to ensure users are aware of how library spaces should be utilised
  • an inventory of group work style furniture will be undertaken to ensure it is located in areas that support and encourage group work
  • library staff will be more active in student spaces 
The library also has a Client Services Charter which can be accessed via our webpage @ http://www-public.jcu.edu.au/libcomp/library/policies/JCUPRD1_071896.

Thank you for your feedback, and the library staff will continue to work with students to ensure we meet user needs and expectations.

Monday, October 22, 2012

2 Day loan returns

From the Suggestion Box
My suggestion is to inform students if and when there has been a 'reserve' placed on a book they currently have out on loan. This suggestion arises out of frustration from the same event that has happened to me three times in the past month. I often borrow books on a 2 day loan, I renew my books online. I have early classes which prevent me from renewing my books in the morning so I renew them in the evening time when I have arrived home, only to be told I cannot renew my book as someone has placed a hold on them. I am happy to share resources but not happy that I have not previously been informed that someone has a reserve on this book and I need to return it. If I was informed by the JCU library, I would not have to frustratingly take the 30 km round trip back to uni again just to return the book and avoid a $10 fine at 8pm at night! Surely with all the technology today, JCU could link up the 'reserved' notice with the general reminder to renew or return the existing library books. To me this is common sense and good communication, as a result, I am very disappointed with the JCU library. If this has previously been thought of yet proves impossible, could someone please contact me and explain the situation. It would be worth while looking into making this suggestion a reality as I suspect I am not the only person this would have happened to; or could it be that JCU library is more concerned and happily enjoys the thought of more money in their piggy bank! (Fines from students!) I would appreciate a response. Thank you.

Library Response:
Thank you for your feedback. We have referred your request to the relevant section for consideration. It is important to recognise that short loans are items in high demand and this being the case students should not rely on being able to renew these items on a regular basis.  It is unlikely that the solution you suggest above would be possible for 2 day loans as notifications would need to be processed in “real time” for this to be effective. For instance a notification (similar to the pre-overdue notices) would provide a status at a particular point in time, however if a hold was placed after this time you would not get a further notification until it was too late.

Can I suggest that if you are at Uni early in the morning for classes that you could drop the book back to the library before class using the afterhours return chutes; any item returned before our 8am opening time will not incur a fine. Although not your preferred option you could also renew the book earlier, rather than waiting until the loan period has almost expired. For instance if the 2 day loan item is due on the 24th you could renew it a day early on the 23rd, if there was a hold you would still have another day to return it (i.e. the original due date). If there was no hold on the item the due date would change to the 25th. In this way you would always have ample time to return the item without having to make a special trip.

Monday, October 15, 2012

Multimedia resources use

From the Suggestion Box:

If you do not want students to use the resources available in the library (such as projectors or cords) then perhaps you should make this known to all students through signs or other form of communication so students can make other arrangements for this equipment.

Library Response:

Thank you for you feedback.  In the Mabo library the Western Group room (top floor) has facilities for students to use their own laptops and connect to the projectors located in that room.  AV cords are available for loan from the Service desk on the ground floor.  The new ilearning rooms (ground floor) are bookable teaching spaces, the equipment in these rooms is for JCU staff use during lectures, workshops and tutorials. Your feedback has been passed onto the relevant JCU department.