Monday, November 18, 2013

One Search

From the Feedback box :

G'day, I am having trouble with onesearch. I am trying to access articles in the journal - Pediatrics. One of the articles is - Dietrich KN, Ware JH, Salganik M et al. Effect of chelation therapy on the neuropsychological and behavioral development of lead-exposed children after school entry. Pediatrics 2004;114(1):19-26. I have been able to find it on google scholar. I have been able to find this issue of the journal in the list of ejournals. I have been able to access this article through the ejournals. One search did not find this article. Dave

Library response:


Hello Dave

Thank you for taking the time to provide the feedback, it is very valuable for us to receive this kind of information, particularly when it appears that something odd is happening to one of our resources. I am glad you were able to locate the journal article in question.
I will pass your feedback to our Library Technologies Coordinator who will investigate and identify why the particular article was not available via OneSearch.
Kind regards
Kate

Kate Elder Manager Campus Client Services: Library and Information Services : Library James Cook University, Cairns, QLD 4870  

Thursday, November 14, 2013

Student chatter on top floor which is a Silent Study Zone

From the Feedback Box:

Hi, I'd like there to possibly be a permanent officer to stay on the 3rd floor and check on the designated "NO TALKING/TOTAL SILENCE STUDY ZONES" (the ones with the clustered computers). Despite the signs, students continuously talk there, no matter how many times you ask them to be quiet. It's finals time and spaces in the library that are both quiet and have working outlets are few and far between. I'm amazed how you can be a university student and not know how to read or be so unbelievably inconsiderate. Students just walk by, see their friend studying, stop by and have a chat without having the common decency to walk away from a place designated as QUIET. It's unbelievable. So yeah, either a permanent, STRICT, officer, or giant floor length red signs.

Library Response:

Hi Jocelin,
Thank you for your feedback. Can you please tell me are you referring to the western or the eastern computer area on the top floor? In reality I do not have sufficient staff where by a staff member can be permanently located on the top floor. I have however organised for further large signage to be strategically located near the computer clusters. I have also directed staff to have a much higher presence on the top floor. Typically when students see staff they tend to go back to silent study. Are you aware that some individual study booths have been relocated near the silent study rooms on the top floor? These do not have computers but they have been located next to power points if you happen to have your own device. I hope these actions make a difference to the current noise issues. 
Kind regards
Kim 

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

Tuesday, November 12, 2013

Bathroom Doors

From the Feedback Box:

Oil the bathroom doors (numbers 226, 227) on 3rd/very top floor to stop them from squeaking so much. Would be cool instead of listening every time someone opens the door. Thanks
  
Library Response:
 Hi,
I will get our facilities people to check this out and see what they can do to remedy the problem.
Kind regards
Kim

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

After hours study space

From the Feedback Box:

No suggestion - I'd just like to thank you guys for making iLearning 2/3 available for silent after hours study! It's a lifesaver!

Library Response:
Hi,
I am pleased the space is suiting your needs.
Thank you for your feedback.
Kind regards
Kim

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

After hours study space

From the Feedback Box:

I would just like to thank you for listening to my suggestion and opening the learning rooms last night for after hours study. It is greatly appreciated. Thank you again! =)

Library Response:
Hi, 
I am glad we are finally finding the balance between user needs and appropriate study spaces.
Thank you for your feedback.
Kind regards
Kim

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

Friday, November 1, 2013

Helpful InfoHelp staff

From the Feedback Box:

I really found the info desk staff helpful when my group and I had trouble working the printing system out for A3. Three thumbs up.

Library Response:
Hi,
Glad the library staff could be of help and thank you for taking the time to provide us with such postive feedback.
Regards
Kim

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

Monday, October 14, 2013

Computer Bugs

From the Feedback Box:
 
Hello librarians! I've noticed that in Information Commons some computers have bugs in them--literal bugs. Insects. It's particular computer spaces--they get aroused by the sound of typing or something and crawl all over you. Usually it's little flies but often it's mozzies and that's troublesome. It's happened to me several times--I keep hoping they're isolated incidents but they're not--a couple of the computers here may have a little infestation. You might want to do a little pesticide spraying around some computers in IC as well as both couches. It's pretty gross. Thanks!

Library Response: 

There will be a scheduled Library Pest Control Service happening on the 18th of October 2013 between the hours of 6pm and 12am. 
Most of the library will be closed during this time however there will be some disruption to the Information Commons so that the area can be treated. We plan to do this area last so that the disruption will be minimal. 
The primary purpose of the pest control is to monitor and treat as required any pests that may affect your library visit. This is part of the libraries new Integrated Pest Management program designed to keep the library free of pests without the need for intrusive widespread chemical applications. 
This should put an end to these computer bugs!
Regards
Kim

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

Thursday, October 10, 2013

JCU Alumni access

From the Feedback Box:

I am a distance education student of Southern Cross University and a JCU Alumni. I was very happy to be given alumni membership. However, it has proved quite useless in that I cannot access ejournals or ebooks, only hard copy books. There is so much talk about the 'education revolution' and the 'knowledge economy'. I am extremely disheartened to find that in 21st century Australia, these concepts are still only talk. Very disappointing JCU.

Library Response:

The license agreements of almost all our online resources restrict access to staff and currently enrolled students. We are also licensed to provide access to members of the general community using designated terminals in our Townsville and Cairns libraries.

JCU Alumni have access to two Library databases, ProQuest and Going Global. These are accessible via the Benefits tab at http://alumni.jcu.edu.au The ProQuest database includes ejournals across a number of disciplines.

It is acknowledged that the library services available to Alumni provides access to a limited range of scholarly literature. A more complete range of library resources to support studies being undertaken should be available from the library of the enrolling institution.
Thank you for your comments.
Regards
Kim
Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

Friday, September 13, 2013

Improved WiFi coverage in the library

From the Suggestion Box:

Better Wifi coverage for the library. On the first floor, almost none of the individual study desks have reliable wifi connectivity. I am posting this from the eastern group study area and I have had my wifi drop out three times in as many minutes. Similarly, on the second floor, only the central study desks and the areas near the computers have reliable wifi - around the edges wifi is blocked by the metal bookcases. I understand it is tough to blanket an area that is full of metal with wifi, but I feel that it would only take a handful of additional APs to cover these areas.

Library Response:
Thank you for your feedback which I have forwarded to our IT team.
They have confirmed that both the Cairns and Townsville Libraries are on a high priority list for more WiFi access points this year.

Regards
Kim 

Kim Lewin  Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library  James Cook University, Townsville, QLD 4811

Cleanliness of computers

From the Suggestion Box:


I have a concern regarding the cleanliness of the computer keyboards/desks and mouse. My concern is that, they do not seem to be cleaned with any sort of anti-bacterial cleaning formula. The sate of the desk stations are covered with food particles, hair, and other materials. I fear the chances of a gastro or flu outbreak are high. I would like the desk stations cleaned by spray bottle fluid and vacuumed is possible twice a week. Or if the library can provide anti bacterial wipes/gel close to each computer station for users to use. Thank you.

Library Response:

The Library Rovers regularly wipe over the computer monitors, mouse and keyboards. However as the library computers are high use PCs it is near to impossible to always ensure the cleanliness of the equipment.
If you are concerned about the condition of a mouse or keyboard please see the staff at the Service Desk on the ground floor and they will be able to provide you with an anti-bacterial cleaning wipe so that you can wipe over the equipment. These wipes cannot be used on computer screens.
Kind regards,
Kim 


Kim Lewin  Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library  James Cook University, Townsville, QLD 4811
 

Monday, September 9, 2013

More PCs on Level Two

From the Suggestion box:

I think there should be more computers available on the "quiet" second floor. Each time I go to use these computers (each week for about 2 months) it is rare that I will find a spare computer in either of the two wings. I need quiet when I study and I also need a computer! Plus, I often see the desks without computers mostly free, so maybe put some more in that area.

Library Response:

Thanks you for your feedback which I have forwarded to out IT Unit. I have placed a request to include three more PCs on the second floor dependent on available power and data points. These PCs are the ones that were previously located on the first floor but due to recent refurbishments can now be re-imaged and utilized elsewhere.

Unfortunately the major issue with placing more PCs on level two, the silent zone, is in regard to power and data. Currently all most all of the power and data points have been utilised. The first and second floors of the library have been earmarked for refurbishment in the coming years and this will be addressed in full then.
Regards
Kim

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

New chairs

From the Suggestion Box:


Hey, I went to the library and saw a whole heap of stacked chairs that look like they might be about to be thrown out. I'd like to suggest that you don't waste the chairs, as it is quite expensive for students to buy new chairs from a place like officeworks. So I recommend that you either use those chairs elsewhere in the uni, or give them away to charity, or to students in need, or sell them to students.

Library Response:


Many thanks for providing feedback to the library. You will be pleased to know that the chairs will not be disposed of. All useable chairs are redistributed within the University or placed in storage until they are required. The first batch of chairs that we removed (80 in total) were immediately recycled to other buildings in the University. I hope you like the new chairs that we have purchased to replace the existing stock. These chairs are much more flexible and can be easily adjusted to suit the needs of individual users.

Regards Kim

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

Monday, August 19, 2013

Silent Zone

From the Suggestion box: 

Could each computer cubicle on the 2nd floor please have a sign saying "Silent" (as is done on the Cairns campus) - as students, if they have the whim, are not silent! Thank you.

Library Response:

Library staff will be placing signs on the computer cubicles this week. We are hoping that this signage, along with other original signage, ensures that students are in the right area for their study needs. Many thanks for your suggestion. Kind regards Kim

Kim Lewin, Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

Wednesday, August 14, 2013

Silent Zone

From the Suggestion box:

Dear library staff,
I am a postgraduate student, and already busy with assignments again for semester two. I like to study on the top floor of the library, in the silent zone. However, after the finals of semester 1, the noise level has increased a lot. I have asked people kindly to be quiet, but that doesn't seem to work, and often the Library Rovers are not addressing this issue when they are on the top floor. A lot of times students are aware that it is a silent zone, but it is simple not being respected.
Could you please check that this silent zone is respected? It is the only place on university that is a silent study zone, and it would be great if it could remain silent to have a great study environment! Thank you so much for your help, much appreciated!

Library Response:

Thank you for your feedback. The second floor in the library has only recently been designated for silent and individual study. We have changed the furniture on the floor so there are no group study spaces (except for the group study rooms), and placed appropriate signage around the space alerting students that the floor is now for silent study.
While we do our best to ensure students are in the right space for their study requirements sometimes it is a case of students being unaware of the designated space they are in. Library staff are regularly wandering around the space and they do address excessive noise issues. As a response to your email I have also asked library staff to note the areas on the second floor where it is commonly noisy. I am looking at implementing a more long term solutions to address the noise issue.
As you have noted the second floor of the library is unique in that it is for silent and individual study only. We will be doing our best to ensure this is used as such by our students.

Kim Lewin, Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library, James Cook University, Townsville, QLD 4811

Friday, August 9, 2013

Silent Zone

From the Suggestion box: 

To whom it may concern, Please, please, please, could you check that the silent in the silent zone is respected? For some students the library is the only place where we can study and some of us do need silent zones. However many people do not respect that in the second floor and spend several hours speaking with other students or even on the phone. I personally tried to tell them something but it seems that things do not change. So again, please, be sure that silent is respected in the silent zone. Thank you

 Library Response: 

The second floor in the library has only recently been designated for silent and individual study. We have changed the furniture on the floor so there are no group study spaces (except for the group study rooms), and placed appropriate signage around the space alerting students that the floor is now for silent study. While we do our best to ensure students are in the right space for their study requirements sometimes it is a case of students being unaware of the designated space they are in. Library staff are regularly wandering around the space and they do address excessive noise issues. Please feel free to approach a library staff member if you are having issues with library space.

Wednesday, July 31, 2013

Microform Readers

From the suggestion box: 
 Having only one microform reader that can print is clearly inadequate. There are many researchers who still rely on these sources. JCU's History students should have good access to microfilm resources (not all of which are online). They should also be available for interested community members, including former JCU students and professional historians such as myself. One microfilm printer and a few rundown machines is not really good access.

Library response: 
Many thanks for your feedback regarding the microform reader in the Mabo Library. On a regular basis we record and monitor use of the microform held in the JCU library collection. Our historical, and current data, does not reflect that any additional equipment is required. This resource, as well as all other library resources (licenses permitting) are made available to members of the community.

Tuesday, June 18, 2013

Bins

From the suggestion box:
Can a cigerette ash trap/bin please be placed near the enterances of the library. It is disgusting to have to walk the butts on the steps.

Library response: 
I have been in contact the with Estates Office who looks after the university buildings and cleaning of the buildings. The entrances are attended to by the cleaners regularly and their supervisor has asked them to ensure this is kept up. The cleaners will now be placing a bin at the ATM for the paper waste and a stand-alone ashtray will be installed next to the waste receptacle at the library entrances – hopefully the smokers will use it!

Wednesday, May 29, 2013

Language setting on JCU PCs

From the suggestion box:
To whom it may concern, I am a language student who studies Japanese and French here at JCU and I've found that this year, the language input option on the library computers is missing. In previous years I was able to use the library computers to type assignments and study notes however this year none of the computers that I have logged on to have the language input bar and these settings are blocked from being changed in control panel. It would be a great help if the settings could please be changed so that language students can type in the language they are studying.Thank you in advance.

Library response: 
The Region and Language option was indeed not available in the Control Panel however it was still accessible on the taskbar (EN). If you right click this icon you can get at the settings and the language bar. From there you add the language that you need. IT&R have now rectified this so it should now also appear under the control panel applets that students have access to. I hope this resolves your issue.

Thursday, May 9, 2013

Silent Zone

From the Suggestion Box:

To whom it may concern, The following suggestion is regarding the "Silent Zone" recently put in place in the second floor of the JCU Townsville Library. In the opinion of a number of my peers and myself, the subjected silent zone does not achieve the outcomes it was presumably put in place for. This opinion is based on a number of reasons: 1.) Absolute silence is not guaranteed due to the architectural design of the library building, i.e. the first floor, where people can and do talk actively, directly connects to the silent zone without presence of walls or the like. This results in a high-noise area being less than 2 meters below a "silent zone". 2.) The organisation of computer-desks consists of 4 or more standing in close proximity to one another. Students that study or write assignments for the same subjects, tend to aggregate and share their opinions/ findings to maximise outcomes. Books that can only be found in the library are often needed for such assignments. The fact that there are virtually no other options in the library where computer-fitted desks are placed as conveniently for completion of group assignments and alike, animates larger groups of students to congregate in the second floor of the library. 3.) Group presentation rooms are not fitted with sufficient computers and are often used by classes, which, understandably, take priority over study groups. Additionally, the construction of said presentation rooms tends to more increase than inhibit sound production, due to echoing. Two of these rooms are found in the "silent zone". In conclusion, we understand that the silent zone has been put in place due to students complaints about insufficient silent zones in the library, we simply do not understand nor support where it has been placed. Facts are, neither the architectural design of the building, nor the placement of group presentation rooms allows for a sufficient suppression of noise on the entire second floor. If said silent zone is to be kept in place, the only two options in our opinion to effectively create silence on the second floor are: 1 - to deem the entire library a "silent zone" as the building interconnects with copious amounts of open space where sound can travel freely, or; 2 - set up a silent zone somewhere other than the second floor, i.e. an area more secluded, with less open space and less computer organisation allowing group-work (e.g. the information commons area). 

Library Response:

Thank you for your feedback and suggestions. In 2012 the library undertook a university wide client survey in regard to products and services offered by the library. Two of the key survey findings relevant to this conversation are in regard to students wanting more silent spaces to undertake study in the library as well as more group study space. As a direct result of this survey some minor changes were made to the existing library layout. Floors were formally designated to particular types of use, some of the furniture was relocated to more appropriate space and the iLearning rooms on the ground floor were made available to students for group study when not in use for teaching.

To clarify: The ground floor is the collaboration floor – used for group work, fitted out with computers, additional power and wireless available for laptop use, along with group discussion tables and whiteboards. The first floor is for quiet study – also used for group work and individual study this space is fitted out with computers, wireless and power laptop use and a mix of group study tables and individual spaces. The second floor has been designated for silent and individual study. The desks are designed for individual use and protocol is that if you have to speak to your peers about study issues that these conversations are brief and in a whispered voice. If you are not already aware of the group spaces available on the ground floor if you ask a member of staff then they will be able show you these designated group spaces.

Tuesday, March 5, 2013

Mobile Phones

From the Suggestion Box:

Cairns - Could a sign please be put in the stairwell on the top floor of library banning use of mobile phones in there as the talking noise is greatly increased. (Students just need to walk OUT of the stairwell onto the 1st or ground floor before they converse - not hard to do.) Thank you.

Library Response:

Thank you for the suggestion. It is a good idea. We are aware that any conversations in the stairwell near Level 2 of the Cairns Library Building are amplified for all to hear. I will ensure we put some signage in the stairwell to alert students to the sound generated in that space. In the past we had signs became a little old and tired, and were subsequently removed. It is time for some fresh signs.

Wednesday, February 27, 2013

Facilities usage

From the Suggestion box:

There are constant calls for students to respect peoples cultures and their beliefs etc. Higher education comes after you have mastered the ABCs. Respecting our facilities in highlight the toilets we should be treating properly the basic facilities provided for sanitation. I suggest posting a statement of this nature on all toilet doors to help prevent users not following the simple first rules of toilet management.

Library response: 

Thank you for your suggestion.We will follow it up with appropriate office who looks after the university’s buildings and facilities.

Tuesday, February 12, 2013

Student Bulletin Board

From the suggestion box:

Just wondering where the bulletin board disappeared to on the first floor of the library. I wanted to hang up a poster about an upcoming Film festival on oceans. Where are we allowed to post things that would be of interest to the library community? Thank you!

Library Response:

We are currently rearranging a lot of our furniture on the first and second floors, and as part of the changes we have removed the free-standing notice boards. We are expecting a fixed notice board to be attached to one of the walls in the area, which will be available for advertising events and clubs. We are trying to encourage advertisements for things like items for sale and rooms for let to go digital on youme.com. You can also use the site to advertise events.

Friday, January 25, 2013

Fine Payments

From the Suggestion Box:

I have always received relevant and courteous attention from the library staff. You are very friendly and down to earth. Thank you. My suggestion is to have the ability to pay fines, etc. on-line by Visa, MasterCard, American Express and the like. In this day and age, I myself do not carry cash. Plus, the use of some ATMs cost you up to $2.50 in fees if the one you use isn't representative of your bank. Something that I am sure would be used by a lot of students.

 Library Response: 

Thank you for the positive feedback about the Cairns Library staff. It is always great to receive positive comments, I will pass your feedback on to the staff concerned. It is true that we do not currently have the facility for online payment of Library fines. I will pass your suggestion on the relevant library staff member for consideration. In the meantime please be aware that you can pay library fines in person at our service desk by eftpos and credit card. You can also pay your library fine over the phone using a credit card if this is more convenient.