Monday, August 19, 2013

Silent Zone

From the Suggestion box: 

Could each computer cubicle on the 2nd floor please have a sign saying "Silent" (as is done on the Cairns campus) - as students, if they have the whim, are not silent! Thank you.

Library Response:

Library staff will be placing signs on the computer cubicles this week. We are hoping that this signage, along with other original signage, ensures that students are in the right area for their study needs. Many thanks for your suggestion. Kind regards Kim

Kim Lewin, Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

Wednesday, August 14, 2013

Silent Zone

From the Suggestion box:

Dear library staff,
I am a postgraduate student, and already busy with assignments again for semester two. I like to study on the top floor of the library, in the silent zone. However, after the finals of semester 1, the noise level has increased a lot. I have asked people kindly to be quiet, but that doesn't seem to work, and often the Library Rovers are not addressing this issue when they are on the top floor. A lot of times students are aware that it is a silent zone, but it is simple not being respected.
Could you please check that this silent zone is respected? It is the only place on university that is a silent study zone, and it would be great if it could remain silent to have a great study environment! Thank you so much for your help, much appreciated!

Library Response:

Thank you for your feedback. The second floor in the library has only recently been designated for silent and individual study. We have changed the furniture on the floor so there are no group study spaces (except for the group study rooms), and placed appropriate signage around the space alerting students that the floor is now for silent study.
While we do our best to ensure students are in the right space for their study requirements sometimes it is a case of students being unaware of the designated space they are in. Library staff are regularly wandering around the space and they do address excessive noise issues. As a response to your email I have also asked library staff to note the areas on the second floor where it is commonly noisy. I am looking at implementing a more long term solutions to address the noise issue.
As you have noted the second floor of the library is unique in that it is for silent and individual study only. We will be doing our best to ensure this is used as such by our students.

Kim Lewin, Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library, James Cook University, Townsville, QLD 4811

Friday, August 9, 2013

Silent Zone

From the Suggestion box: 

To whom it may concern, Please, please, please, could you check that the silent in the silent zone is respected? For some students the library is the only place where we can study and some of us do need silent zones. However many people do not respect that in the second floor and spend several hours speaking with other students or even on the phone. I personally tried to tell them something but it seems that things do not change. So again, please, be sure that silent is respected in the silent zone. Thank you

 Library Response: 

The second floor in the library has only recently been designated for silent and individual study. We have changed the furniture on the floor so there are no group study spaces (except for the group study rooms), and placed appropriate signage around the space alerting students that the floor is now for silent study. While we do our best to ensure students are in the right space for their study requirements sometimes it is a case of students being unaware of the designated space they are in. Library staff are regularly wandering around the space and they do address excessive noise issues. Please feel free to approach a library staff member if you are having issues with library space.