Friday, September 13, 2013

Improved WiFi coverage in the library

From the Suggestion Box:

Better Wifi coverage for the library. On the first floor, almost none of the individual study desks have reliable wifi connectivity. I am posting this from the eastern group study area and I have had my wifi drop out three times in as many minutes. Similarly, on the second floor, only the central study desks and the areas near the computers have reliable wifi - around the edges wifi is blocked by the metal bookcases. I understand it is tough to blanket an area that is full of metal with wifi, but I feel that it would only take a handful of additional APs to cover these areas.

Library Response:
Thank you for your feedback which I have forwarded to our IT team.
They have confirmed that both the Cairns and Townsville Libraries are on a high priority list for more WiFi access points this year.

Regards
Kim 

Kim Lewin  Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library  James Cook University, Townsville, QLD 4811

Cleanliness of computers

From the Suggestion Box:


I have a concern regarding the cleanliness of the computer keyboards/desks and mouse. My concern is that, they do not seem to be cleaned with any sort of anti-bacterial cleaning formula. The sate of the desk stations are covered with food particles, hair, and other materials. I fear the chances of a gastro or flu outbreak are high. I would like the desk stations cleaned by spray bottle fluid and vacuumed is possible twice a week. Or if the library can provide anti bacterial wipes/gel close to each computer station for users to use. Thank you.

Library Response:

The Library Rovers regularly wipe over the computer monitors, mouse and keyboards. However as the library computers are high use PCs it is near to impossible to always ensure the cleanliness of the equipment.
If you are concerned about the condition of a mouse or keyboard please see the staff at the Service Desk on the ground floor and they will be able to provide you with an anti-bacterial cleaning wipe so that you can wipe over the equipment. These wipes cannot be used on computer screens.
Kind regards,
Kim 


Kim Lewin  Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library  James Cook University, Townsville, QLD 4811
 

Monday, September 9, 2013

More PCs on Level Two

From the Suggestion box:

I think there should be more computers available on the "quiet" second floor. Each time I go to use these computers (each week for about 2 months) it is rare that I will find a spare computer in either of the two wings. I need quiet when I study and I also need a computer! Plus, I often see the desks without computers mostly free, so maybe put some more in that area.

Library Response:

Thanks you for your feedback which I have forwarded to out IT Unit. I have placed a request to include three more PCs on the second floor dependent on available power and data points. These PCs are the ones that were previously located on the first floor but due to recent refurbishments can now be re-imaged and utilized elsewhere.

Unfortunately the major issue with placing more PCs on level two, the silent zone, is in regard to power and data. Currently all most all of the power and data points have been utilised. The first and second floors of the library have been earmarked for refurbishment in the coming years and this will be addressed in full then.
Regards
Kim

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

New chairs

From the Suggestion Box:


Hey, I went to the library and saw a whole heap of stacked chairs that look like they might be about to be thrown out. I'd like to suggest that you don't waste the chairs, as it is quite expensive for students to buy new chairs from a place like officeworks. So I recommend that you either use those chairs elsewhere in the uni, or give them away to charity, or to students in need, or sell them to students.

Library Response:


Many thanks for providing feedback to the library. You will be pleased to know that the chairs will not be disposed of. All useable chairs are redistributed within the University or placed in storage until they are required. The first batch of chairs that we removed (80 in total) were immediately recycled to other buildings in the University. I hope you like the new chairs that we have purchased to replace the existing stock. These chairs are much more flexible and can be easily adjusted to suit the needs of individual users.

Regards Kim

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811