Tuesday, November 11, 2014

Art Installation

From the Suggestion Box 

Please place a plaque near the naked man on the middle floor. I'd like to know more about this art installation, but I fear people judge me when I go snooping around his junk looking for information. Haha. But seriously - what's his story?

Library Response 

Thank you for your interest in this art work. In fact we are in the process of providing signage for all our art works. This particular work entitled Prometheus, Heroic Rebel (1994-7) in bronze is by artist Jane Hawkins MCA(JCU) Lecturer in Sculpture at JCU 1992-2006.  Information about the myth of Prometheus is also on display next to the status.

Thank you for your interest

Helen Hooper
Associate Director Information and Research Services

Noise in the Mabo Library

From the Feedback Box

I would like to put in a complaint regarding the roof works at JCU library, Townsville campus. I find it extremely disrespectful that, out of the 52 weeks of the year, the only time that JCU is able to do these 'repairs' is in swotvac/exam week. The library is supposed to be an area where students (who pay to be here!!) can go for quiet study, to concentrate and learn. Maybe it would be common sense if you could wait 2 weeks until the majority of students are finished with exams, and their learning is no longer disrupted. VERY poor effort on JCU's behalf. Completely disrespectful and just plain rude.

Library Response:

Thank you for you feedback. Work to repair the leaking Mabo Library roof, commenced on 3 November and unfortunately is not scheduled to be complete until 19 November (although noise should be reduced from this Friday). This is an emergency repair resulting after the discovery of a large section of the roof located under the ridge capping being corroded. This has left the library vulnerable to flooding if heavy rain occurs. In order to get the roof repaired, as soon as possible and before the wet season starts, the roof workers are starting at 6.00 am and finishing at 4.00 pm Mon – Fri and are working on Saturdays. Most of the noise is contained to the top floor, eastern side but realising that the noise is disruptive, and that exams are a stressful time for students, we encourage you to relocate to other areas within the Library.
Again apologies for this disruption

Kind regards
Helen Hooper
Associate Director Information and Research Services

Friday, September 19, 2014

Ilearning Rooms open after hours

From the feedback box
Townsville

Hi there Have experienced that the after hours ilearning room has been very busy lately and probably will continue to do, it would be great to be able to stay in the other ilearning room after 10:30pm
Regards
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The library after hours is becoming increasingly popular and it is no longer possible to easily get a place to work. With the number of people its also difficult to have quiet. It would be beneficial if all the iLearning rooms (or at least the ones accessible from the after hours area) were open so people could spread out more.
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It would be beneficial to have all the ilearning rooms available after hours as the 24 hour section is getting quite popular after 10pm.
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Library Response

Thank you for your suggestions.  It was always our plan to open the iLearning rooms for extended hours closer to exams.  As of the 24th September 2014 all three iLearning rooms will remain open when the library closes at 10.30pm. Please note that iLearning 3 is a silent study space while iLearning 1 and iLearning2 are for quiet study.  


Kind regards
Helen Hooper
Associate Director Information and Research Services

Friday, September 5, 2014

Amenities in 24x7 InfoCommons

From the Feedback Box
Townsville

Could we please get a microwave and kettle as a minimum and better still a fridge for the after hours library area. All the cafes close at 5pm, and relying on vending machines or take out for food is not only unhealthy, it's expensive, inconvenient (to commute to nearest take-out venue) and time consuming. Having a brew area would allow people to have a green tea etc, and allow people to maintain and/or establish a eating healthy regime while studying long hours into the night. At the moment it is obvious students are relying on junk-food and sugar to sustain them, and recent research is further unveiling how detrimental this could be to our immediate and long-term, physical and mental health. Also having a fridge would allow students to not have to consume all 4 sushi rolls in one sitting and not risk food poisoning should they decide to wait and eat them several hours later. While having a fridge may pose some housekeeping issues, identifying rules and penalties early may prevent problems. Better still allocating one volunteer each week (with food reward incentive) may also prevent any housekeeping issues.

Library Response 
Thank you for your feedback. We have just conducted a survey in regards to the 24x7 InfoCommons space and will add your feedback to the comments for further analysis. It is difficult to get the right balance of amenities to suit all students using this space after hours. Maintenance and cleanliness of this space is already difficult to manage. For this reason it is not feasible to place a microwave or fridge in this area. The Student Association is responsible for vending machine contracts on campus so I have forwarded this information to them. Woolworths is now open campus until 9pm on weeknights. They have a variety of hot and cold food options that may be more suitable to your needs.

Kind regards
Helen Helen Hooper
Associate Director Information and Research Services

Friday, August 29, 2014

Noise in the silent study zone

From the feedback box
Townsville

Second floor of library is occasionally still quite noisy. E.g. phones ringing, people playing videos, people having discussions. Is there any way this could be monitored from time to time?

Library response
Thank you for taking the time to provide feedback to the library. It is always very difficult to monitor this situation and typically when students see staff they tend to go back to silent study. Updated and clear signage is now evident on all floors of the library indicating particular zones. However I will remind staff to have a much higher presence on the top floor. Please feel free to report any disturbances to staff at the InfoHelp desk on the ground floor of the library.

Kind regards
Helen

Helen Hooper Acting Associate Director Information and Research Services

Friday, August 1, 2014

Book purchase request

From the feedback box
Townsville
The book "Scientific Writing=Thinking in Words" by David Lindsay (Call No. 808.0665 LIN) is recommended by the subject co-ordinator and lecturer of MB3210. Tropicat shows 2 copies. There are 7 people (including me) in the queue for these 2 copies. Can the library purchase more copies? Thank you.

Library response

Thank you for taking the time to send us the suggestion. When checking the Library catalogue I noticed that this title is also available as an ebook, in addition to the 2 copies available in Townsville and Cains Library collections. When there is an ebook available the Library does not usually purchase additional hard copies. The number of copies of prescribed or recommended textbooks purchased by the Library is determined by the Prescribed and Recommended Textbook Guidelines. I have included the relevant section below.
The Library will normally purchase at least one print copy of the prescribed textbook according to a formula based on student enrolment numbers (not EFTSLs) as reported on the University’s student statistics database for each subject.
1.1.1 The following formula is used:
  • 1 copy per subject / per campus / for every forty students normally up to a limit of 7 copies.
To assist you and the other students wanting to borrow this title, library staff have recalled the two copies which were out on extended loan. This means the current borrowers have a week to return the items and then they will be available for those students at the top of the holds queue. At this point in time there are 3 holds on the particular title. If you need to access the material before your hold request is filled I suggest you access the ebook version.

Regards
Kate
Kate Elder, Manager Campus Client Services: Library and Information Services : Library James Cook University, Cairns, QLD 4870

Tuesday, July 29, 2014

Noise in Silent study zone

From the feedback box
Townsville

I am finding the copier located in the "Total Silence Zone" on the 2nd floor of the library quite distracting. If there is to be a silent zone in a library, it seems that a loud photocopy machine located in the middle of things is an oversight. Not only is it used frequently, but must be serviced by staff on a regular basis, adding unnecessary traffic and noise to an otherwise "totally silent" area. I suggest to move the location of the copier to a non-total-silence-area, perhaps down on the 1st floor, so that I and other students may be better able to concentrate on complex tasks that require intense and sustained focus. 

Library response
Thank you for taking the time to provide feedback to the Library. I am sorry to hear that you are being disrupted by the noise of the printer/photocopier on the 2nd floor. Printers are co-located near the computer clusters on the top floor of the Mabo library for student convenience. Unfortunately ambient noise is a by-product of areas like computer clusters; we have tried to minimised this as much as possible.

Are you aware that there are some private study booths and study cubicles on the top floor not near the computers that would prove much quieter for you? These do not have computers but they have been located next to power points if you happen to have your own laptop/device. We do monitor printer usage on campus and if usage declines on the 2nd floor we can review the placement of printers in this area.

Kind regards
Helen Hooper

Acting Associate Director Information & Research Services

Monday, July 28, 2014

Navigating the ABS website

From the feedback box
Cairns
It would be helpful if the library ran a workshop on how to navigate around the ABS website.

Library response
Thank you for taking the time to provide feedback to the Library.
We do not currently have any workshops scheduled for this current semester which specifically focus on the ABS (Australian Bureau of Statistics) website.
However I do have a couple of suggestions for you, firstly have a look at the Statistics LibGuide which does include a page featuring the ABS website with some search tips and similar information.You may also find that the ABS  is included in a library workshop which is integrated into your subject. This happens in some discipline areas where ABS content is important for specific assessment tasks.
Lastly, do not hesitate to ask the staff at the Library Service Desk if you would like further assistance in accessing ABS data. The staff are there to help.
 

kind regards
Kate

Kate Elder Manager Campus Client Services: Library and Information Services : Library James Cook University, Cairns, QLD 4870

Wednesday, July 23, 2014

OneSearch - New version

From the feedback box

Cairns
Hi there, I hate to be critical, but the new OneSearch V.2 seems terribly slow in comparison to the previous version. Presumably in an effort to make it more 'visually pleasing', the interface now show less items per view which takes more scrolling, and the feature which brings into view additional information when hovering the mouse over a title wastes valuable space on the right of the screen. The 'visual effect' might be nice for some purposes, but I would have expected efficiency to be prioritised given the nature of OneSearch. Anyway, hope this feedback is useful in some way. Cheers, Dennis

Library response


Thanks for contacting us. I am concerned that you are finding the new One Search slow – within two days of going live the vendors deployed a Content Delivery Network (CDN) that visibly improved response time. If you are still experiencing poor response can you contact me just in case there is an issue with the device/environment you are using we haven’t seen yet?

While it is more visually pleasing the new interface was actually redeveloped (from the ground up) by mining massive amounts of user behaviours and extensive user experience research on the previous version. Some rationales the developers relayed to us were:

  • The endless scroll was developed because more than 85% of searches only ever result in clicks on the first page of results.
  • Lots of searches use very generic terms so Summon 2.0 was rewritten to help users (typically new to bibliographic research) get automatic guidance on more clearly defining their research topic, so they will see:
  • Links to relevant Libguides
  • A definition of their term
  • Related topics
  • Suggestions for more specific searches
  • To display this information the third column is used – it doubles as a display of ‘more information’ on individual search result items without obscuring the search results and requiring a click to clear as the previous version did
  • Spotlighting of newspaper articles and images was introduced to stop these formats from crowding out more academic items while still making them visible to users who want them
  • The old subject filtering (which relied on indexes of uncontrolled ontologies) has been replaced by a much more systematic approach of determining ‘Discipline’.
The underlying technology is under constant development with consultation between the vendor and the hundreds of institutions around the world that use it. Your ideas and problems are shared with this development community so please keep them coming.

Things available in future iterations include:

  • Scholar profiles (link to the research output of academics with a research focus on your topic)
  • Contact your librarian (link to the librarian(s) who are subject specialists in your topic)
  • Integration with Refworks Flow for more powerful citation formatting and management
The new interface is significantly different to the old but we think it is even better than its predecessor at performing it’s key function of ‘opening up the full depth and breadth of JCU Library’s physical and digital collections to even the most inexperienced researcher’. I hope you come to love it as much as I do.

Sincerely,

Alan Cockerill
Library Technologies Coordinator
James Cook University

Thursday, June 19, 2014

Noise in the silent study zone

From the feedback box

Cairns
Silent zones in the library need to be monitored. In my 3 years at JCU I have not once seen it monitored and almost every time I goto the library there's someone talking in the silent zone. It's a joke. Other universities have a text system you text the library and someone comes up and silences the noise makers. That's a university which caters for the learning needs of it's students. JCU IS A JOKE when it comes to this there are no silent zones as far as I'm concerned. Pick up your game JCU.

Library response

I am sorry to hear that you are being interrupted by conversations in the silent study zone on the top floor of the Library building. If this occurs again please alert Library staff located on the ground floor and we will remind the students in question that it is a silent study zone.  Please be aware that Library staff do regularly monitor the top floor of the building, and report to me that the area is quiet in their experience.
The suggestion of a text messaging system to communicate with Library staff is interesting and certainly worth investigating as an option for the JCU Library.  Currently we do have a chat service available as an option for contacting Library staff, just follow the link on the Library and Computing Services home page. 

kind regards
Kate  
Kate Elder Manager Campus Client Services: Library and Information Services : Library James Cook University, Cairns, QLD 4870 

Tuesday, June 3, 2014

Access to iLearning room

From the feedback box

Today (Jun 2, 2014) I was studying in iLearning 3 - the silent zone - with 20 other students when we were asked to leave as a result of an inservice - "Exploring assumptions about first year at university and how it can differ from reality by Anne Luzeckyi". While I understand the need for staff inservice, I feel that it shouldn't be at the expense of student study time during the study break/vacation. The disruption caused to study, in needing to pack up, and then find another space in which to study is considerable. Among the students who were asked to move, where 10 medical students, 2 Physiotherapy, 4 Nursing Student, 2 Biomedical, and 2 Marine sciences students. Id like to suggest the following: - that the policy for booking rooms such as iLearning be reviewed with respect to study vacation, - that each room - if they are booked - display at timetable reflecting availability, - the provision of other total silence study spaces which are sound-proofed (i.e. the top floor of the library reflects sounds, and its actually noisy)


Library Response

The iLearning rooms are actually teaching spaces and are not part of ‘official’ library space. We have been fortunate enough that we have been able to utilise these spaces for student use when they are not in use for teaching. The spaces are however bookable for teaching purposes all year round.The event you mentioned in your email is part of the Universities critical ‘Learning and Teaching’ week program.

However, as you have mentioned there I one action that we can put in place to minimise any disruption for students who are utilising the iLearning room as study spaces.

The key one is to display a timetable reflecting availability especially during study week.

I thank you for taking the time to provide feedback and suggestions.



Kind regards

Kim

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811 

Friday, March 28, 2014

Request- new Library materials

From the feedback box

I hope our library can have a copy (or copies) of this book: https://www.elsevier.com/books/geochemical-anomaly-and-mineral-prospectivity-mapping-in-gis/carranza/978-0-444-51325-0

Library response

Thank you for taking the time to post this suggestion.
If you want to suggest a book for purchase and inclusion in the Library collections please fill in the Suggest a Purchase form available on the Library website. 
kind regards
Kate

Kate Elder Manager Campus Client Services: Library and Information Services : Library James Cook University, Cairns, QLD 4870

OneSearch tutorial

From the feedback box

The audio in the OneSearch tutorial does not seem to be working.

Library response

Thank you for the feedback. When we checked the OneSearch tutorial we were able to hear the audio so I think the issue may lie with the local volume control on your computer. If you need further assistance with this please contact the staff at the InfoHelp desk on the ground floor for the Library building, or phone
Townsville +61 7 4781 5500 (option 2), or Cairns +61 7 4232 1777 (option 2). 

kind regards
Kate  

Kate Elder Manager Campus Client Services: Library and Information Services : Library James Cook University, Cairns, QLD 4870 

Monday, January 13, 2014

Library catalogue

From the Feedback box :

It's not a huge issue, but I don't think that the summary given for this book is the right one! http://hip.jcu.edu.au/ipac20/ipac.jsp?session=13892O7T0314O.404226profile=tsource=~!horizonview=subscriptionsummaryuri=full=3100001~!787193~!1ri=1aspect=basic_searchmenu=searchipp=20spp=20staffonly=term=ariel+sallehindex=.GWuindex=aspect=basic_searchmenu=searchri=1
 

Library response:

Hello Sam 
Thank you for taking the time to provide the feedback, it is always very useful for us to receive.

Clearly something strange has happened to this particular record in the catalogue. I have passed the information on to the relevant staff who will fix the record on their return from leave.
Kind regards
Kate

Kate Elder Manager Campus Client Services: Library and Information Services : Library James Cook University, Cairns, QLD 4870