Tuesday, March 31, 2015

More bins in the library

From the Suggestion Box: 

Hello, I was wondering if it were possible to put more bins throughout the Library building. I've been studying a lot on the top floor lately and I can't seem to find a bin nearby! It's a little frustrating to go hunting through the building just to find a bin. Thanks for your assistance in the matter.

Library Response

Thank you for your feedback. Recently Estates and library staff reviewed the placement of bins on all floors of the Mabo library to ensure they were adequate to meet our needs and (where possible) clearly visible. In light of your feedback I've asked staff to review the placement of bins on all floors of the library. 

Helen Hooper
Associate Director - Information & Research Services 

Facilites

From the suggestion box:
I suggest that you replace the toilet roll holders in the recently refurbished disabled toilet on the ground floor of the library. Currently, the (drastically thin) paper tears well before a reasonable amount can be removed from the roll, seemingly due to the design of the rolling mechanism which effectively restricts the toilet roll from revolving more than about 3/4 of a revolution. This is crazy anywhere, but especially in a disabled toilet. A possible alternative remedy would be to use thicker toilet paper. However I am not convinced that would overcome the issue.

Library Response:

Thank you for your suggestion, I have passed this onto our Estates staff to investigate. The toilet roll holders and toilet paper in this area are the same as those on the rest of the campus.  Nevertheless Estates staff are investigating to see if a better solution is available.

Helen Hooper
Associate Director - Information & Research Services

Saturday, March 28, 2015

InfoCommons facilities

From the Suggestion Box:

Please fix the "free coffee machine." It is always out of order which is extremely frustrating!

and

The hot drink services at the library are simply not good enough. The free coffee machine doesn't work 90%, I think I've been able to get one coffee out of the countless times I've come to the library to study. Also, nearly all of the options for that machine have milk in them, which I and a lot of others cannot have due to being lactose intolerant.A cup pf tea isn't even available without milk being already added. At the very least, there should be hot water available 24/7 so that we can make our own cup of tea or coffee. I don't think that providing hot water is too much to ask for. Even if tea and sachets of coffee are not provided, I know everyone would appreciate hot water being available to make their own. A microwave would also be extremely helpful. Also, on several occasions the bins in the major walk-ways of the library have been overflowing with rubbish which smells and looks very untidy. Please make our library a much more convenient and enjoyable place to study!!

Library Response:

Thank you for your feedback.  The Vending machines (including the coffee machine) in the Mabo Library InfoCommons are the responsibility of the JCU Student Association.  We have been in touch with the JCU Student Association and the Vendor in the past in regards to this particular vending machine but unfortunately it continues to break down on a regular basis. I am meeting with representatives from the Student Association this week to put a strategy into place for an improvement of this service.

The library and the Student Association are also keen to provide better kitchenette amenities to students for after hours use. This is something that we continue to progress through the appropriate channels. 

We also have regular meetings with Estates and JCU Cleaning contractors to provide the best possible cleaning solution for the library including high usage areas like the Library Street and the 24/7 InfoCommons.  The Library Charter asks that patrons: deposit rubbish in bins; and respect library facilities, equipment, collections, furniture and property and we hope that students take this seriously and do not leave their rubbish in the Library but place it in the bins provided.   


Regards
Helen Hooper
Association Director - Information & Research Services

Tuesday, March 17, 2015

Noise in the library

From the Suggestion Box:

The noise needs to be addressed in the library. It gets far too noisy in the quiet and silent areas.

and

Hi Library staff, Having now studied in the library heftily for 3 years, I am aware of the talking levels that are considered reasonable at the library - however as a new batch of fresh students have arrived it seems these levels get a little out of hand. Particularly, the first floor is a level for 'quiet talking' with 'small group study' allowed. The groups of 10+ students who come to literally yell their gossip across from each other is normal this time of year. I have witnessed quite a few students stand up, address the crowd and tell them to "shut up and keep their noise down" as we all have pressing due dates upon us. This has created a few arguments between students. I just ask that the library rovers make a greater effort to tell the students who aren't studying and are just yelling for the sake of yelling to keep their noise down. If I am wrong about the noise levels, or if there is anything else you wish to discuss with me I am more than happy to get back to you as soon as I can. Many thanks.

Library Response:

Thank you for your feedback and apologies for not replying sooner. As you say there is a new batch of students on campus and the first few weeks of semester have been extremely chaotic. It is great to see so many students using library spaces but as you note there are consequences. The Library and Information Services Client Service Charter clearly defines what we do and what we ask you to do and has been widely circulated.

I need to point out though, that it is not the responsibility of the InfoHelp Rovers to police students in the library. They are there to provide point of need, first tier support to students by helping them connect to services and find resources. Of course they do report back to library staff if they witness any situations that need addressing.

It is always very difficult to monitor this situation and typically when students see library staff they go back to silent/quite study. However I have reminded staff to have a much higher presence on the 1st and 2nd floor of the Mabo library. Please feel free to report any disturbances to InfoHelp desk staff on the ground floor of the library and get back in touch if you have further questions or suggestions.

Regards
Helen Hooper
Associate Director - Information & Research Services

Tuesday, March 10, 2015

Printing Facilities

From the Suggestion Box:

I have been directed to this page to provide feedback on library services. My feedback is in relation to printing facilities at JCU library building Townsville. There are not enough printers in the library. students stand in queues waiting. Can the library person who controls the finance find extra money to purchase (or hire) another printer? Thank you.

Library Response:

Thank you for your feedback. The decision as to the quantity and location of MFD printers is not the within the library’s scope. However all printer usage is monitored by JCU’s service provider and recommendations made on their utilization are passed to the relevant department. I have forwarded your suggestion to Information & Communications Technology staff, they will review the usage in the Eddie Koiki Mabo library and see if it is exceeding acceptable levels. Are you aware that you can release a print job from any of the student printers across campus, not just from the location you submitted the print job from? It is also my understanding that your print jobs will stay in the queue for up to 12 hours. The first few weeks of the semester are always an extremely busy time with many students printing large quantities of material, this is also likely to level out in the next few weeks. Don’t forget that if you need urgent printing assistance to meet a deadline, staff at the InfoHelp Desk are able to assistance.

Helen Hooper
Associate Director - Information & Research Services