Thursday, November 17, 2016

Special Collections Open Day

From the suggestion box: 

I attended the Special Collections Open Day on 30/10/16. This was a very informative day, a large crowd attended and there was much local information shared. The speakers were excellent and gave us all so much helpful Advise with regards to preserving old items. And knowledge about the buildings at JCU. I have followed up and contacted one speaker for advice Which was very useful. I would like to see more days like this to let the locals know What the Special Collections are about and share more information.
 Thank for such an enjoyable day.
 Rita Ward OAM

Library response: 

Thank you so much for your kind words.  We hope to have another similar event in 2017. 

Tuesday, November 8, 2016

Noise in iLearning 3

From the suggestion box:

Hi, is it possible to put signs on each table in the iLearning room 3 to remind students that it is a total silence zone of no talking... I have been there a couple times and it seems like there are always some people don't understand... Thanks!

Library response:

Thank you for your suggestion, I'll organise some signage today for that room. If you are in there during library opening hours and students are talking feel free to jump onto LibChat (from our homepage) and ask a librarian to come in and investigate.

Tuesday, October 18, 2016

24 lab use as a lecture room

From the suggestion box:

I'm confused about the usage for 24-hour lab... a lecturer came and used 24-hour lab to do his lecture, the voice is just too loud because they are discussing their thing and i think it is very unfair for others who are doing assessments here. Why don't they have any spare room for their lectures?

Library response:

You are correct, the InfoCommons (24/7 area) in the Mabo Library is for student use.  It is connected though to the iLearning rooms (there are 3 of them) which are bookable teaching rooms.  These rooms are most often used for teaching purposed during normal business hours (Monday - Friday) although they can also be used for block subjects on the weekends. 

We have opened up the iLearning rooms for students to use when they are not booked. There is a timetable attached to each of these rooms indicating when they are booked so you will know when they are free.

Unfortunately they can often be in high demand.  During library opening hours the top floor of the library may be suitable to you if you want a silent space to study in.


Monday, October 10, 2016

Chat with a librarian: great experience

From the suggestion box:

I had a chat asking for help, and it was so quick and helpful Thank you

Library response:

Thank you for your positve feedback. We are glad you like the library chat service.

Wednesday, September 28, 2016

Library chat service

From the suggestion box:

Had issue with referencing. Person I connected with sorted it out in seconds! Doing it like a boss!

Library response:

Thank you so much for your feedback. The LibChat service is staffed by our friendly librarians and available to students during library opening hours

Tuesday, September 20, 2016

Feedback: Librarian Services

From the suggesttion box:

Hello,

I recently attended a workshop at The Townsville Hospital as part of the THHS Research Week, presented by JCU Research Liaison Librarian Dr Jackie Wolstenholme. Aside from being an excellent and informative presentation, it reminded of the invaluable support Dr Wolstenholme provided to me in 2015 and early 2016 in my masters research dissertation.

Whilst other librarians have also been helpful, Jackie was able to translate the 'nuts and bolts' of research and search strategies into a meaningful discussion about the research process. This was an enormous help to me in navigating this mysterious world of academic esearch.

After my sessions with Jackie, I had the thought to provide this feedback to JCU, but it had obviously slipped my mind. Seeing her again last week prompted me to follow this through.

Can you please pass on my sincere thanks to Jackie and the librarian team.

Regards,
Louise Scanlan
Masters of Public Health (Candidate)

Library response:

Thank you so much for taking the time to provide some feedback about librarian services and particular how invaluable Jackie's support was during you Masters research. I'll make sure I pass it on.

Monday, May 16, 2016

Student Behaviour

From the suggestion box:

The decision to remove the admin desk from the the 1st level was a mistake, and this should be acknowledged by the JCU library. People will tolerate the intolerable because they lose momentum if they rush downstairs to the usually busy admin area to complain. It is not good enough to suggest that the rovers are not there to police students. There needs to be a permanent presence of staff on the first floor so that students can quickly deal with issues. Plus there needs to be more signage. Every year now there are the usual problems with students bringing in coffee, takeaways etc. Please take these issues a little more seriously.

Library response:
Thank you for your feedback. The library ground floor renovation (in 2012) resulted in the relocation of the InfoHelp desk from the first floor to the ground floor. This decision has allowed us to make more space for students on the first floor.

You may be aware that the Library has been zoned to include a silent level (2nd floor), quiet conversation level (1st floor) and collaborative space (ground floor).  Also food is not encouraged on the upper floors of the library. Unfortunately, even with the best of intentions, this is difficult to enforce. However we are aware of the issues and we are continually working on strategies to counteract them.

We can't be in all places at all times but then again we never could. We always have relied on library users to help us understand how the spaces are being used and letting us know when there is an issue.

Unfortunately if we are not made aware of a problem we can't address it. Perhaps future refurbishments of the building will mitigate some of your concerns.

Regards
Helen
Associate Director, Information & Research Services

Friday, May 13, 2016

Print Journal Display

From the Suggestion Box: 
The sudden near extinction of the journal display area I believe that it is a pity that for whatever reason, e.g. cost-cutting, presumed trendiness, etc. the library is rapidly ending subscriptions to many print journals. The journal display area is a fantastic way of getting students, academics and other visitors aware of the new knowledge that is coming out. Even if you don't want to hold on to the physical copies for longer than a few months, having a display journal area is an important part of the culture of any university library.

Library response:
Thank you for your feedback. The library ground floor renovation (2012) resulted in the move of the Newspapers, New Journals and New Books display to the Learning Commons area on the ground floor adjacent to Juliettes Cafe. The new display incorporates print material for newspapers, journals and books as well as posters advising staff and students of online resources. The original journal display stands have been retained on Level 1 because of their historic importance to the building as they were part of the original fit-out of the library. These stands are now used for casual reading material and other pamphlets, careers guidance brochures and other ephemeral material.

The library has not stopped purchasing journals in print format, we still have a number of subscriptions in place for various publications across a range of disciplines and schedules (annual to weekly). However we are finding that many journals are making the transition to online only.  Electronic subscriptions have the advantage of allowing 24/7 access by JCU staff and students across all campuses and modes of study, and meets the teaching and research needs of JCU more efficiently than print journals can. Our regular client surveys indicate that this preference is well supported and endorsed by JCU staff and students. Installing the Browzine App is one way that you can browse online content from your mobile device.

Also please note that journal titles are not cancelled without consultation or recommendation from the relevant Academy. It is also not our practice to throw out print journals after only a few months (see Collection Management Guidelines).

Regards
Helen Hooper Associate Director Information and Research Services

Monday, May 9, 2016

Is the library kitchenette a smoke-free zone?

From the suggestion box: 

Is the kitchenette outside the Townsville library a smoke-free zone? People have been smoking cigarettes in the kitchen area and the tables near-by and I am fairly sure that is against legislation. If it is a smoke-free zone could no smoking signs please be placed in the area so people are aware of the situation. Thank you.

Library response:
 Thank you for your feedback.  You are correct that according to Qld legislation the no-smoking area at non-residential building entrances is currently 4 metres and will extend to 5 metres in September 2016.  I've raised this issue with our Estates Office who are purchasing suitable signage for this area.  We've also alerted JCU Security to this issue.

Regards
Helen Hooper Associate Director Information and Research Services

Friday, April 8, 2016

Air Conditioning

From the Suggestion Box:
Would it be possible to adjust the airconditioning in the library on cooler days? I understand the aircon is set higher to cool the building down on hot days but since the weather has been cooling down, plenty of people have started wearing jumpers (or at least this is the case on the top floor). This seems unnecessary and sometimes even with a jumper, it's still cold! Not a huge issue but just something to think about, because hopefully it would be easy to fix. Thanks for your time :)

Library Response:
Thank you for your feedback. The Mabo library air conditioning is affected by the outside temperature and the number of people in the building so when there are changes in temperature, throughout the year, it takes some time to adjust. Tweaking the system in one area of the building also tends to adversely affect another area of the library. We are aware that there are some problem spots on the second floor and will investigate further to see if some minor adjustments can be made.

Regards
Helen Hooper Associate Director Information and Research Services

Tuesday, March 29, 2016

More Silent Area Computers

From the Suggestion Box:

More silent area computer area please. Starting the day with rushing to uni in order to get a computer in the silent area is not ideal. Not only are the full by 9.30 am but people have started to place items on desks in order to save them for others. With the number of students needing a computerised silent space to study it would be in the universities best interest to provide more. thank you


Library Response:

Thank you for your suggestion and feedback. Creating more space for student use, including space on Level 2, is one of the Cairns Library's priorities for 2016. In the meantime please see the staff at InfoHelp if you believe the computers are being "saved" for others with items being placed on the desks. Restricting access or use of the Library by leaving personal belongings on Library furniture is specifically not allowed under 2.3.3 of the Library Use Policy. Library staff will act on your behalf to ensure compliance with the conditions of use of the library facilities, and will also be checking on and actioning this type of activity in general.

Kate Wanchap
Manager, Cairns Campus Library


Tuesday, March 1, 2016

People Talking on Phones

From the Suggestion Box:


On level 1 , people continue to make phone calls while in the partitioned computer booths. They must be unaware that they talk louder than everyone else and their voice booms over anyone chattering around them. It is really distracting and the Info Help Rovers do not tell them off, they just walk past. Is it possible for you to place signs in the partition or enforce that people do not make phone calls while sitting in the booth? Or answer them and continue to talk without walking to a closed-door room or outside?
Library Response:

Thank you for your feedback. The primary role of the InfoHelp Rovers is to provide first tier IT support to students.
The Library encourages students to show respect to each other and our InfoHelp Desk staff are available to assist with noise issues if required. Level 2 is a designated silent zone so that can sometimes be a better area for studying.

Kate Wanchap
Manager, Cairns Campus Library