Tuesday, March 29, 2016

More Silent Area Computers

From the Suggestion Box:

More silent area computer area please. Starting the day with rushing to uni in order to get a computer in the silent area is not ideal. Not only are the full by 9.30 am but people have started to place items on desks in order to save them for others. With the number of students needing a computerised silent space to study it would be in the universities best interest to provide more. thank you


Library Response:

Thank you for your suggestion and feedback. Creating more space for student use, including space on Level 2, is one of the Cairns Library's priorities for 2016. In the meantime please see the staff at InfoHelp if you believe the computers are being "saved" for others with items being placed on the desks. Restricting access or use of the Library by leaving personal belongings on Library furniture is specifically not allowed under 2.3.3 of the Library Use Policy. Library staff will act on your behalf to ensure compliance with the conditions of use of the library facilities, and will also be checking on and actioning this type of activity in general.

Kate Wanchap
Manager, Cairns Campus Library


Tuesday, March 1, 2016

People Talking on Phones

From the Suggestion Box:


On level 1 , people continue to make phone calls while in the partitioned computer booths. They must be unaware that they talk louder than everyone else and their voice booms over anyone chattering around them. It is really distracting and the Info Help Rovers do not tell them off, they just walk past. Is it possible for you to place signs in the partition or enforce that people do not make phone calls while sitting in the booth? Or answer them and continue to talk without walking to a closed-door room or outside?
Library Response:

Thank you for your feedback. The primary role of the InfoHelp Rovers is to provide first tier IT support to students.
The Library encourages students to show respect to each other and our InfoHelp Desk staff are available to assist with noise issues if required. Level 2 is a designated silent zone so that can sometimes be a better area for studying.

Kate Wanchap
Manager, Cairns Campus Library